Last Updated: [20 June, 2026]

At Kesarist, customer satisfaction is important to us.

Food Safety and Returns

Due to the nature of food products, we are unable to accept returns of opened or used items unless the product is damaged, defective, or supplied incorrectly.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and supporting photographs.

Refund Eligibility

Refunds may be approved if:

• The product arrived damaged
• The wrong product was supplied
• The order was lost during delivery

Non-Refundable Items

We cannot offer refunds for:

• Opened food products
• Products damaged through misuse
• Orders where delivery was successfully completed to the provided address

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days.

For assistance, please contact:
info@kesarist.co.uk